Can your service technician call me before coming out?
Yes we can call you 30 minutes before coming to your home so your not stuck waiting for us.
Do you charge for labor by the hour?
Labor is determined based on the job that needs to be performed, not by the hour.
How are appointments set?
Appointments are set for morning or afternoon hours with a 30 minute call ahead if requested.
My dryer isn’t heating at all. What could be the problem?
Check the circuit breaker to make sure you have the correct power to the dryer. On some brands of dryers the motor will run, but will not heat.

The circuit breaker for the dryer is 240 volts and the motor requires 120 volts to operate. The remaining 120 volts is required to power up the element on an electric dryer.
The temperature of my oven doesn't match the guage, Is there a way to calibrate it?
Yes. In most cases we can calibrate oven temperature in the electronic section of your stove.
What kinds of appliances do you repair?
Advantage Appliance Repair repairs most major brand washers, dryers, refrigerators, freezers, dishwashers, ranges, ovens, gas and electric stoves, range hoods and garbage disposals.
Why are the sides of my refrigerator or freezer sometimes hot to the touch?
Some model refrigerators have part of the condenser coils foamed into the walls of the cabinet.

If the refrigerator or freezer has a forced air condenser under the unit and the coils are not cleaned, the sides of the refrigerator will be warm.

Also, if the ambient temperature of the unit is warmer than normal this could cause the side walls of the unit to be warmer than normal.

In most cases you will need to clean out the coils under the refrigerator. If problem persists call for service immediately or major damage may occur.
Why does my dryer take so long to dry?
This condition is usually caused by either kinked vent tubing, a restriction in the vent or too long of venting material from the area of where the dryer is located to the vent outside of the house. If the venting material is too long, the venting material should be shortened as much as possible. If the venting material appears to be short enough, you may have a restriction in the vent or the distance from the dryer vent to the outside is too long of a run. A quick way to test the vent airflow is to turn on the dryer without any clothes in the dryer. The amount of airflow should be equal to the amount of air exhausting from the dryer without the vent attached.

If the problem persists, call us immediately to set up a service call.
Why does my front load washing machine smell like mold?
You can buy a washing machine cleaner which will remove most odors. If the problem persists, we can disassemble the pump and hose and give it a thorough cleaning which may help.
Why does my washer seem to frequently go off balance?
After checking to make sure the washer is level, sorting your clothes may be the issue. Sometimes sorting the clothes not only by color but also by the wet weight will eliminate most off balance conditions.
Why is my dishwasher leaving spots my dishes?
Most brands of dishwasher have a wetting agent dispenser that must be filled periodically. The rinse agent prevents spotting on dishes.

If you have hard water, you might try changing detergents with anti-spotting additives.
Why is my refrigerator leaking water on the bottom?
On some top mount freezer refrigerators, the problem can typically be a plugged defrost drain funnel or defrost tube.

Some models allow access to the defrost drain area where the funnel can be removed and cleaned.
Why is my refrigerator running longer and the temperatures warming up?
The condenser coils for the refrigerator/freezer must be cleaned every six months or as needed.

If the condenser coils are not cleaned as recommended by the manufacturer, not only will the temperatures start warming up the life of the compressor will be reduces causing an expensive repair.
Why is my washer shaking all the time?
If the washer is level and all four feet are setting on the floor, the issue could be a loading or sorting problem. If you sort your clothes by wet weight, it could be that your floor may be weak.
Why isn’t my refrigerator cooling?
Due to the nature of how a fridge is designed, the entire system relies on its cooling system and cannot be easily diagnosed without a technician looking at the unit. Call Advantage Appliance Repair to schedule service.
Do you offer weekend service?
No, we have week day service hours, Monday through Friday from 8:00am to 6:00pm. Call for details.
Do you sell parts?
Yes, we do. Our parts department stocks over 10,000 parts to ensure job completion. Please call (413) 732-0900.
If you need to order parts, do I need to pre-pay for the parts?
It depends. If the part is a special factory order, typically those parts cannot be returned, so the customer will need to pre-pay for the parts and trip charge.
What if your company does not have the parts to repair my appliance?
During the initial phone contact we gather all the information in order to obtain the parts necessary for the repairs. If there is a need to order a part, another trip charge is not applied for a return visit.
Can I request a service call from your website?
Yes you can. Click here and fill out the form, and a member of the office staff will get in touch with you to schedule a date and time convenient to you.
Do you offer warranties?
Yes. All repairs come with a one year part warranty and a 30 day service warranty. Ask about our 'Preferred Customer Club' which provides you with unlimited service visits, 10% off on parts and accessories and priority scheduling.
Does Advantage Appliance Repair sell, buy or trade appliances?
No, we only perform in-home repairs.
Where is Advantage Appliance Repair?
Our trucks are in all areas daily, and they are dispatched from our centrally located office.